My Role
A part of Research, design & Presentation
Team
2 Designers - Junior UX Designer with a Senior Product Designer
Duration
2 Weeks
Finding the Best Metro Routes
for Travel Plans (end to end)
Designing a user-centric metro commuting app that helps people find the best metro routes for their travel plans.
Understanding Metro Transport
Urban Focus
Engineered for city transportation,
offering high-frequency and
large capacity.
Multimodal Integration
Seamless integration with buses,
trams, and bike-sharing for
comprehensive urban mobility.
Infrastructure and Operation
Exclusive tracks and tunnels for
metros ensure speed, safety,
and reliability.
Safety and Security
Advanced surveillance, emergency
communication, and well- lit
environments for enhanced
passenger safety.
Station Design
Efficient passenger flow with
multiple entry/exit points,
fare systems, and clear signage.
Best Metros in world
London, Paris, Berlin, New York,
Tokyo, Delhi.
Quick Facts
about
Delhi Metro
The DMRC opened its first corridor between Shahdara
and Tis Hazari on 25th December 2002. Subsequently,
the first phase of construction worth 65 kilometres of
Metro lines were finished in 2005.
The network has now crossed the boundaries of Delhi
to reach NOIDA and Ghaziabad in Uttar Pradesh,
Gurgaon, Faridabad, Bahadurgarh and Ballabgarh in
Haryana.
In addition, the 12.85 kilometres long Rapid Metro also
provides connectivity within the satellite city of Gurugram.
The Airport Express link between the Indira Gandhi
International Airport and New Delhi has now propelled
Delhi to the league of global cities which have highspeed
rail connectivity between the city and the airport.
The DMRC today has over 300 train sets of four, six and
eight coaches.
5W1H Analysis
WHAT
What is the project about?
Designing a mobile app for the Delhi Metro Rail Corporation (DMRC) to assist users in finding the best metro routes, providing real-time train status,
crowdedness levels, and pricing
information.
WHY
Why is this project important?
To enhance the commuting experience for metro users in Delhi by providing accurate, real-time information and
route optimization, thereby encouraging more people to use public transportation and supporting urban mobility and sustainability.
WHEN
When will the app be used?
The app is intended for daily use, particularly during commuting hours, but also for planning trips at any time.
WHO
Who are the target users?
Daily commuters, tourists, people with disabilities, and occasional riders of the Delhi Metro.
WHERE
Where will the app be used?
Primarily within the Delhi Metro
network, encompassing various lines
and stations across the city.
HOW
How will the project be executed?
By conducting thorough UX research
tounderstand user needs, designing an
intuitive and accessible user interface,
integrating realtime data from DMRC,
implementing route optimization
algorithms, and ensuring the app's
performance across various devices
andconnectivity conditions.
PROBLEM & ANALYSIS
Metro commuters often struggle to find the most efficient and convenient routes tailored to their travel plans due to complex schedules, lack of real-time updates, and unclear navigation within metro systems. This creates frustration and delays, especially for new or occasional users.
and why is it important?
To enhance the commuting experience for metro users in Delhi by providing accurate, real-time information and route optimization, encouraging more people to use public transportation and supporting urban mobility and sustainability.
Pricing Information
Addressing the challenge of variable pricing across different routes and user groups.
Complexity of Metro Network
Multiple lines and stations add
complexity of route planning andreal-time information display.
Real-Time Data Integration
Providing real-time updates on
train status and crowdedness
levels is essential but challenging.
Users prefer straightforward, minimalistic interfaces over overly complex designs.
Users rely heavily on accurate, up-to-date information about train schedules, delays, and disruptions.
Commuters experience higher stress during peak hours, making efficiency and clarity even
more critical.
Users prefer straightforward, minimalistic interfaces over overly complex designs.
Daily commuters, occasional travellers, and tourists navigating metro journeys effortlessly for everyone
are the main focus for this study.
Insights from the Research
Real-Time Information: Detailed insights like train frequency, walk/wait times, and busier status enable better planning and reduce user frustration during commutes.
User-Friendly Navigation: Effective use of visual elements such as color-coded routes and collapsible stop details simplifies route visualization and decision-making.
Accessibility Features: Providing station-specific details (e.g., lifts, escalators, and emergency services) enhances convenience for users with diverse needs.
Multilingual Support: Catering to diverse users ensures inclusivity, especially for tourists and occasional travelers.
Safety Features: Emergency contact integration and crowd-level insights increase user confidence during travel.